SHIPPING POLICY

Order processing

Note: For orders with multiple items, the processing time will be based on the item with the longer processing time.
Unless otherwise notified, all orders will leave our warehouse within 3 to 7 working days. After the product leaves the factory, it usually takes 14 to 30 working days to receive the goods, depending on your alternative location. After the product is shipped, you will immediately receive a tracking number from the shipping company. This will let you know where the goods are and how long it will take.
Please note that delivery time does not include processing time. The total time required to receive an order is processing time + shipping time.
If there are any problems with your order, you can submit a trouble ticket to our support center for further assistance. Our dedicated customer service team will contact you within 24 hours.
Compared with small packages delivered by FedEx or UPS, it takes longer to transport large items. We cooperate with major freight forwarders.

Shipping and handling

Duty-free, standard shipping-4.99 USD (Global)
Excluding tax, free shipping on orders over 49.99 USD (applicable to single orders worldwide)

At petkitshop, we are honored to bring great value and service to our customers. We provide delivery services from warehouses in the US and China through FedEx, USPS, DHL, 4px and other express methods.

Caveat
In fact, we ensure that 95% of orders can be delivered on time. For some remote places, it may take longer.
All packages have specific tracking information.

Address:No. 5, 3rd Floor, Building 21, Mianyang Economic Development Wanda Plaza, No. 199, Middle Section of Mianzhou Avenue, Economic Development Zone, Mianyang City, Sichuan Province.

Email:[email protected]

Tel:+86 15259731587