FAQ

1. Do I need to have an account to order?
No, you can also place an order as a visitor. But, there are some advantages if you have an account with us:
Fast ordering process
Easily browse your order status and order history
Receive updates detailing our new releases and special promotions
 
 
2. What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.
 
 
3. How secure is my online order? 
When you purchase a product online with your credit card, all of your information is entered into a secure SSL web page. Your information is then SSL encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
 
 
4. Are there any exchange rates?
All our transactions are in Euros. If your credit card is based in another currency, your order total will be calculated according to the daily exchange rate on the date your card issuer processes the transaction.
 
 
5. How do I set my shipping address?
Since our website and service is French-based, all information you enter must be in French, including punctuation. If any letters in your address contain non-French letters, you will be advised to use similar French letters. For example, you can change the letter "ô" to "o".

6. Can I change my shipping address after I place an order?
Please note that your shipping address cannot be changed once the order has been processed or shipped. Please update your shipping address to your home address instead of your vacation address, as we do not know how long the customs department at the destination will hold the package (pending).
 
 
7. How long does the shipment take and how can I track my package?
The delivery time is based on the delivery option you have chosen. Once the order is shipped, we will send you your tracking number and website by email. But we are not responsible for any delays caused by your country's customs department.
 
 
 
8. What should I do if I have missing items in my order?
If something is still missing, please contact us immediately at [email protected]
 
 
If you still have questions, please contact us directly by e-mail at [email protected]